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Privacy Policy

Effective Date: 09/04/2023

 

Welcome to Fenik Studio, a design studio offering a subscription service. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and secure your data. By using our website and services, you consent to the practices described herein.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you subscribe to our services, we may collect personal information such as your name, email address, billing information, and other relevant details required for your subscription.

  • Design Requests: As part of our design service, clients may submit design requests through Trello. These requests may include project details, images, and any additional information necessary for design creation. This information is used solely for the purpose of fulfilling design requests.

  • Usage Information: We gather information about your interactions with our website and services, including your IP address, browser type, operating system, and pages visited.

2. How We Use Your Information

We use your information for the following purposes:

 

  • Providing Services: To process payments, deliver design services, and manage your subscription.

  • Design Requests: To efficiently fulfill design requests, communicate with clients, and provide updates on projects.

  • Communication: To respond to inquiries, provide customer support, and send important updates related to your subscription, primarily through email or Trello notifications.

  • Analytics: To improve our website and services, we may analyze usage patterns and trends.

3. Payment Processing

We use Stripe, a secure payment processing platform, to handle all financial transactions. Your payment information is encrypted and securely processed by Stripe. Fenik Studio does not store your payment information on our servers.

4. Task Management

We use Trello as our task management platform to organize and manage design projects efficiently. Your information on Trello is subject to Trello's own privacy policy.

5. Turnaround Times and Communication

Our standard turnaround time for design work is 24-48 hours on average, excluding weekends and holidays. We communicate with clients primarily through Trello, email, phone calls, or video calls, as necessary, to ensure effective project management and meet design needs.

6. Data Sharing and Disclosure

Fenik Studio does not share or disclose any personal information provided by clients. We are committed to maintaining the confidentiality of your data.

7. Your Choices

You have the right to access, correct, or delete your personal information. You may also opt-out of marketing communications at any time.

8. Personal Data (or Data)

Personal information refers to any data, either alone or in combination with other information, that enables the identification or potential identification of an individual, including but not limited to personal identification numbers.

9. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The effective date will be updated accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at info@fenik.studio.

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